Privacy policy

Last Updated: June 19, 2025


This Privacy Policy explains how ViTech (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vitechgmbh.com (“the Site”) or otherwise communicate with us about the Site (collectively referred to as “Services”). References to “you” and “your” in this policy mean any individual using the Services, including customers, website visitors, or other individuals whose information is collected by us in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational requirements. When updated, we will post the revised Privacy Policy on the Site, adjust the “Last Updated” date, and comply with any applicable legal requirements for notification.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide and enhance our Services. The data we collect and how we use it depend on how you interact with us. Below, we describe the sources, types, and purposes for which your information is collected and used.

Types of Personal Information We Collect


1. Information You Provide Directly

We collect information you directly share with us, such as:
  • Contact Information: Name, address, email, and phone number.
  • Order Details: Billing and shipping addresses, payment confirmations, and purchase history.
  • Account Information: Login credentials, security questions, and account preferences.
  • Customer Support Inquiries: Details provided in your communications with us.

2. Automatically Collected Information

We may automatically gather information about your interactions with the Site, including:
  • Device and Browser Data: Information such as IP address, browser type, and operating system.
  • Usage Information: Data about how you access and navigate the Site.

3. Information from Third Parties

We may receive your information from third parties, such as:
  • Service Providers: Including payment processors and shipping companies.
  • Analytics Providers: To help us understand and improve user experiences.

How We Use Your Information


1. To Fulfill Orders and Provide Services:

We use your personal data to process payments, ship products, handle returns, and manage your account.

2. For Marketing Purposes:

With your consent, we may use your information to send promotional content or show targeted ads.

3. To Enhance Security:

We may use your information to detect and prevent fraud or unauthorized access.

4. For Service Improvements:

Feedback and usage data help us refine our Services and deliver better user experiences.

Cookies

Our Site uses cookies to improve functionality, analyze usage patterns, and enhance your experience. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site.
For more information about cookies related to our store powered by Shopify, visit Shopify Cookie Policy.

Sharing Personal Information

We may share your personal information with:
  • Service Providers: For order fulfillment, payment processing, and technical support.
  • Business Partners: To deliver advertisements and marketing content.
  • Legal Compliance: When required to comply with applicable laws or enforce our rights.
We do not sell your personal data or share it with unauthorized third parties.

Children’s Data

The Site is not intended for children under the age of 16. If you are a parent or guardian and believe your child has shared personal information with us, contact us at ecom@vitechgmbh.com, and we will promptly delete the data.

Security and Data Retention

We implement reasonable security measures to protect your data. We use SSL (Secure Socket Layer) encryption technology to protect sensitive personal information, including payment details and credit card numbers, during transmission on our website. However, no system is completely secure. Please refrain from transmitting sensitive data via unsecured channels.

We retain personal information only as long as necessary for legal, operational, and business purposes.


Your Rights

Depending on your location, you may have the right to:
  • Access: Request a copy of your personal information.
  • Delete: Request the deletion of your data.
  • Correct: Request corrections to inaccurate data.
  • Portability: Receive your data in a transferable format.
  • Restrict Processing: Limit how your information is used.
  • Withdraw Consent: Revoke consent for data processing.
To exercise these rights, contact us at ecom@vitechgmbh.com. We may request additional information to verify your identity.

Complaints

If you are unsatisfied with our response to a privacy-related complaint, you may contact your local data protection authority. For users in the European Economic Area (EEA), refer to the list of authorities here.

International Users

Your personal information may be transferred, stored, and processed outside your home country. Where necessary, we rely on appropriate safeguards like EU Standard Contractual Clauses to ensure data protection.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: ecom@vitechgmbh.com
ViTech is the data controller of your personal information, unless otherwise stated.